Shipping Policy
Q: How Long Does Shipping Take?
A: We have customers from all over the world, and have worked hard to set up shipping lines with reasonable delivery times. In addition to the 1-3 days dedicated for creating & processing your order, the amount of time it takes your order to arrive will vary based on where you live, etc.
Here are the details of our shipping policy:
Shipping Rates
Shipping rates will vary depending on the size and weight of your order, as well as the shipping option you choose. Your shipping rate will be calculated at checkout based on the weight and dimensions of your order along with your geographical location.
International Shipping
At this time, we offer international shipping to the following countries/areas:
- North America (Canada, Mexico, Central Amercia), Europe, UK, and Asia including Australia & New Zealand.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your order and see when it is expected to arrive.
Returns and Refunds
If you need to return an item or request a refund, please see our Refunds Policy for more information.
We hope that this shipping policy has been helpful. If you have any questions or concerns, please don't hesitate to contact us. We are here to help and we will do our best to make sure your experience with our store is a positive one.
Q: Do you guarantee your shipments?
A: Yes! Each and every order we ship out is guaranteed. If something goes wrong, and you don't get your package, we offer refunds or free replacements.
Q: What if my order cannot be delivered and has been marked as "returned to sender"?
A: If your order was marked as “returned to sender”, there was likely an issue with your shipping address that made your order undeliverable.
These orders eventually make their way back to our warehouse and will be refunded as a return, at which point we will be in touch to update you.
If your order was returned to us due to an incorrect shipping address, we will only refund the cost of the item(s) and not the initial shipping costs.
Please note that we're unable to re-deliver once this status has appeared on your tracking link